Utility Billing

City of Monroe Water Utility COVID-19 Response

The City of Monroe highly values the safety and health of our residents, businesses, customers, and staff.  As a provider of essential utility services, the City is working to assist our customers as coronavirus impacts the region.



With the expiration of the Governor’s moratorium on utility late fees and shutoffs, the City Council has taken steps to help those customers that may need additional time to bring their accounts current to avoid shut off of their services.   


The City took the following steps to help customers who are behind on their bills:

  • Allow payment arrangements which can go through December 2022;
  • Suspend shut offs for nonpayment of utility bills until the January 2022 cycle.

If you are behind on your bill, contact the City as soon as possible at 360-794-7400.  

DOXO.com bill paying service NOT affiliated with the City of Monroe         


It has come to our attention that when doing an internet search to pay your City of Monroe utility bill, one of the first results listed is a company called DOXO.  Be advised that DOXO is not affiliated with the City of Monroe.  It appears that when DOXO takes your payment, they then mail a check to the City.  This causes a delay between when you pay and when you are credited for the payment.   Depending on the delay, this may cause you to incur late fees and/or possibly have your water shut off.  


The City recognizes that you have a number of options on how you can pay your utility bill.  If you choose to pay a fee based service such as DOXO, be advised that you will need to allow enough time for mailing purposes, similar to if you use your bank’s bill paying service. 


If you would like to make your payment by credit card online, our web site address is www.monroewa.gov/pay.  This site is the City’s official on-line payment portal and the service is free.   Be sure to double check the web address of any payment site you use for the correct address before entering your credit card number.  If you prefer, you can also pay by phone without a fee by calling city hall directly at 360-794-7400.  

Do you need help paying your utility bill? The following organizations may be able to help:

  • Salvation Army 425-259-8129fall colors
  • Sky Valley Food Bank 360-794-7959
  • St. Vincent DePaul 425-355-3504
  • Take the Next Step 360-794-1022
  • Volunteers of America 360-793-2400
  • Attention: If you are a renter having difficulty paying your utility bill AND you pay your bill directly to the City of Monroe, then you may be eligible for assistance with past due balances. Please call Workforce Snohomish at (425) 300-6006, or email them at Utilities@workforcesnohomish.org. More information and the program application may be found at the following link: Utility Assistance Program | Workforce Snohomish.

Additional Resources 


Respuesta del servicio de agua y utilidades de la Ciudad de
Monroe a COVID-19

La ciudad de Monroe valora altamente la seguridad y salud de nuestros residentes, negocios, clientes y el personal.  Como proveedor de servicios esenciales, la ciudad está trabajando para asistir a nuestros clientes a medida que el coronavirus impacta nuestra región.



Con la expiración de la moratoria del gobernador sobre los cargos por retraso y cortes de servicios públicos, el Ayuntamiento tomó medidas para ayudar a los clientes que puedan necesitar tiempo adicional para poner sus cuentas al día para evitar el corte de sus servicios.  


La ciudad tomó las siguientes medidas para ayudar a los clientes que están atrasados en el pago de sus cuentas:


  • Permitir acuerdos de pago que pueden llegar hasta diciembre de 2022;
  • Suspender los cortes por falta de pago de las facturas de servicios públicos hasta el ciclo de enero de 2022.

Si está atrasado en el pago de su factura, comuníquese con la ciudad lo antes posible al 360-794-7400. 

¿Necesita ayuda para pagar su factura de servicios públicos? Las siguientes organizaciones pueden ayudar:

  • Salvation Army 425-259-8129
  • Sky Valley Food Bank 360-794-7959
  • Take the Next Step 360-794-1022
  • St. Vincent DePaul 425-355-3504
  • Volunteers of America 360-793-2400

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Residential Monthly Water Utility Base Rate (Per 3/4 " Meter), up to 400 cubic feet (CF): 

In City $26.46 / Outside City $39.69  

Water Consumption Charge for Each 100 CF over 400: In City $7.53 / Outside City $11.29                     

Residential Monthly Sewer Utility Flat Rates

In City $92.15 / Outside City $138.23

Residential Monthly Storm Water Utility Flat Rate

In City only: $17.47  

Rate Schedule (PDF)

Miscellaneous Rates

Return Check Fee: $30.00

Water Shut-Off Processing Fee: $75.00

Set-up Admin. Fee (One-time): $15.00

Utility Tax DisclosureGarbage service is mandatory within City Limits and is provided by Republic Services. You can contact them at 1-800-942-5965. 

Check out the 2018 Utility Rate Comparison (PDF) if you are curious how the City of Monroe’s water and sewer rates compare.