Utility Billing

City of Monroe Water Utility COVID-19 Response

The City of Monroe highly values the safety and health of our residents, businesses, customers, and staff.  As a provider of essential utility services, the City is working to assist our customers as coronavirus impacts the region.

The City of Monroe is taking the following steps to help our residential and business customers who might be worried about paying their bills:

  • The City will not shut off water services in March, April, May, June, or July 2020.
  • The City is encouraging everyone to either pay their bills on-line at www.monroewa.gov/pay or use the drop box located just outside the City Hall’s front door. 
  • The City will work with customers who may fall behind on their utility bills to set up a payment plan.  (Payment plans during March, April, May, June, and July will not count toward the aggregate allowed per account).  For further information, please email utilitybilling@monroewa.gov or call 360-794-7400.  Please leave a message with your name, contact information, and account number if available. We will return calls in the order they are received, as soon as we are able.

Do you need help paying your utility bill? The following organizations may be able to help:

  • Salvation Army 425-259-8129
  • Sky Valley Food Bank 360-794-7959
  • Take the Next Step 360-794-1022
  • St. Vincent DePaul 425-355-3505
  • Volunteers of America 360-793-2400

Additional Resources 

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Respuesta del servicio de agua y utilidades de la Ciudad de
Monroe a COVID-19

La ciudad de Monroe valora altamente la seguridad y salud de nuestros residentes, negocios, clientes y el personal.  Como proveedor de servicios esenciales, la ciudad está trabajando para asistir a nuestros clientes a medida que el coronavirus impacta nuestra región.

La ciudad de Monroe está tomando los siguientes pasos para ayudar a nuestros clientes residenciales y  comerciales que podrían estar preocupados por pagar sus facturas:

  • La ciudad no cerrará los servicios de agua durante el meses de Marzo, Abril, Mayo, Junio, o Julio.
  • La ciudad está alentando a todos a pagar sus facturas en línea o usar el buzón ubicado justo afuera de la puerta principal del ayuntamiento.  
  • La ciudad trabajara para establecer un plan de pago con los clientes que podrían retrasarse en sus facturas de servicios públicos. (los planes de pago durante el mes de Marzo, Abril, Mayo, Junio, y Julio no contarán para el acumulado permitido por la cuenta).  Para más información, por favor llame al 360-794-7400.  Dejar un mensaje con su nombre, información de contacto y número de cuenta si está disponible.

¿Necesita ayuda para pagar su factura de servicios públicos? Las siguientes organizaciones pueden ayudar:

  • Salvation Army 425-259-8129
  • Sky Valley Food Bank 360-794-7959
  • Take the Next Step 360-794-1022
  • St. Vincent DePaul 425-355-3505
  • Volunteers of America 360-793-2400


RESIDENTIAL WATER, SEWER, & STORM WATER RATES:
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Residential Monthly Water Utility Base Rate (Per 3/4 " Meter), up to 400 cubic feet (CF): 

In City $24.95 / Outside City $37.42  

Water Consumption Charge for Each 100 CF over 400: In City $7.10 / Outside City $10.65                     

Residential Monthly Sewer Utility Flat Rates: 

In City $92.15 / Outside City $138.23

Residential Monthly Storm Water Utility Flat Rate: 

In City only: $13.81    


Miscellaneous Rates

Return Check Fee: $30.00

Water Shut-Off Processing Fee: $75.00

Set-up Admin. Fee (One-time): $15.00


Garbage service is mandatory within City Limits and is provided by Republic Services. You can contact them at 1-800-942-5965. 

The shut off days for 2020 are as follows: 1/23/2020, 2/20/2020, 3/19/2020, 4/21/2020, 5/21/2020, 6/23/2020, 7/21/2020, 8/20/2020, 9/22/2020, 10/20/2020, 11/24/2020 & 12/22/2020 (dates are subject to change at any time)

Check out the 2018 Utility Rate Comparison (PDF) if you are curious how the City of Monroe’s water and sewer rates compare.