Utility Billing

City of Monroe Water Utility COVID-19 Response

The City of Monroe highly values the safety and health of our residents, businesses, customers, and staff.  As a provider of essential utility services, the City is working to assist our customers as coronavirus impacts the region.

The City of Monroe is taking the following steps to help our residential and business customers who might be worried about paying their bills:

  • The City will not shut off water services for the month of March.
  • The City is encouraging everyone to either pay their bills on-line at www,monroewa.gov/pay or use the drop box located just outside the City Hall’s front door. You may also email us at utilitybilling@monroewa.gov or call us at 360-794-7400 and leave a voicemail request for a call back. We will return calls in the order they are recieved, as soon as we are able.
  • The City will work with customers who may fall behind on their utility bills to set up a payment plan.  (Payment plans during March will not count toward the aggregate allowed per account).  For further information, please email utilitybilling@monroewa.gov or call 360-794-7400.  Please leave a message with your name, contact information, and account number if available.

The following organizations are available to assist our most vulnerable utility customers:

  • Salvation Army 425-259-8129
  • Sky Valley Food Bank 360-794-7959
  • Take the Next Step 360-794-1022
  • St. Vincent DePaul 425-355-3505
  • Volunteers of America 360-793-2400

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Respuesta del servicio de agua y utilidades de la Ciudad de
Monroe a COVID-19

La ciudad de Monroe valora altamente la seguridad y salud de nuestros residentes, negocios, clientes y el personal.  Como proveedor de servicios esenciales, la ciudad está trabajando para asistir a nuestros clientes a medida que el coronavirus impacta nuestra región.

La ciudad de Monroe está tomando los siguientes pasos para ayudar a nuestros clientes residenciales y  comerciales que podrían estar preocupados por pagar sus facturas:

  • La ciudad no cerrará los servicios de agua durante el mes de marzo.
  • La ciudad está alentando a todos a pagar sus facturas en línea o usar el buzón ubicado justo afuera de la puerta principal del ayuntamiento.  Actualmente no se cobran tarifas por pagos por teléfono con tarjeta de crédito.
  • La ciudad trabajara para establecer un plan de pago con los clientes que podrían retrasarse en sus facturas de servicios públicos. (los planes de pago durante el mes de marzo no contarán para el acumulado permitido por la cuenta).  Para más información, por favor llame al 360-794-7400.  Dejar un mensaje con su nombre, información de contacto y número de cuenta si está disponible.

Las siguientes organizaciones están disponibles para asistir a nuestros más vulnerables clientes de servicios públicos.

  • Salvation Army 425-259-8129
  • Sky Valley Food Bank 360-794-7959
  • Take the Next Step 360-794-1022
  • St. Vincent DePaul 425-355-3505
  • Volunteers of America 425-259-3192


RESIDENTIAL WATER, SEWER, & STORM WATER RATES:
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Residential Monthly Water Utility Base Rate (Per 3/4 " Meter), up to 400 cubic feet (CF): 

In City $24.95 / Outside City $37.42  

Water Consumption Charge for Each 100 CF over 400: In City $7.10 / Outside City $10.65                     

Residential Monthly Sewer Utility Flat Rates: 

In City $92.15 / Outside City $138.23

Residential Monthly Storm Water Utility Flat Rate: 

In City only: $13.81    


Miscellaneous Rates

Return Check Fee: $30.00

Water Shut-Off Processing Fee: $75.00

Set-up Admin. Fee (One-time): $15.00


Garbage service is mandatory within City Limits and is provided by Republic Services. You can contact them at 1-800-942-5965. 

View Your Utility Account Online HERE 

You can also make a payment online with a check or credit card, and/or sign up for recurring payments. For your first time registering, you will need your utility account number and the name on the account as it appears on your bill. This is to protect your privacy. Questions? Please call customer service at 360-794-7400 and they will walk you through it.

 How to Pay Your Utility Bill 

  • Online Bill Pay
  • Automatic Bill Payment - Direct Debit (see form at right)
  • Mail your payment to:
         City of Monroe, 806 West Main Street, Monroe, WA 98272
  • Drop-off payment box is located on wall at City Hall front entrance area
  • Pay in person at Monroe City Hall during normal business hours
  • Pay over the phone with VISA or MasterCard (fee applies)

The shut off days for 2020 are as follows: 1/23/2020, 2/20/2020, 3/19/2020, 4/21/2020, 5/21/2020, 6/23/2020, 7/21/2020, 8/20/2020, 9/22/2020, 10/20/2020, 11/24/2020 & 12/22/2020 (dates are subject to change at any time)

Check out the 2018 Utility Rate Comparison (PDF) if you are curious how the City of Monroe’s water and sewer rates compare.