Frequently Asked Questions

If there is an immediate emergency threat to life or property, DIAL 9-1-1:

• Any urgent/emergent medical or fire situation
• Any in progress crime, suspicious activity, or any time a person fears for their safety or the safety of others

For Non-Emergencies, call 425-407-3999

• Such as a non-violent crime that occurred earlier and there is no suspect information
• On-line crime reporting is available at www.mycrimereport.us
• Situations where emergency services personnel are needed but there is no immediate danger to life or property
• A found pet or property
• Illegal firework complaints

When you don't know or are in doubt, do not try to determine if you have an emergency, call 9-1-1 and let the dispatcher assist you.

When you call 9-1-1, be prepared to answer the call-taker’s questions, which may include:

• The location of the emergency, including the street address and/or landmarks
• The phone number of calling party
• The nature of the emergency
• Details about the emergency; such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person requiring urgent medical attention.

Contact the Police Department when you:

• Need to find the status of a case report
• Need to schedule an appointment or speak specifically to a particular officer or detective (if they are not in the building, you will be referred to voicemail and receive a return call; please keep in mind that officers work rotating shifts so it may be a few days before you receive a return call)
• Have a question about criminal (not civil) law, city ordinances, and so forth (view the Municipal Code for local laws)
• Have questions about records requests, fingerprinting, or concealed pistol licenses
• Need to pick up crime prevention information or have a question or concern to discuss with a crime prevention specialist

While we strive to have officers and staff accessible to citizens, it is important to understand that generally officers are "on the road" and are rarely available at the station. If you would like to speak to an officer at the station, please be prepared to wait since most requests for the officers are generally directed through 9-1-1 and assigned on a priority basis. If you are in the City of Monroe, we encourage you to call 9-1-1 and ask for an officer to respond to your location.

If you live outside the city limits of Monroe, the Snohomish County Sheriff's Office will be responding. The Monroe Police Department will be involved in taking a report only if the crime occurred within the city limits of Monroe. For example, if you live in Monroe and your car was stolen in the city limits of Everett, you need to report the crime to 9-1-1 and the Everett Police Department will respond.

All employment positions are listed through the City of Monroe Human Resources Department.

Citizens requiring a copy of a police report may make a request at the police department during business hours. All requests need to be made in writing through our City Open Public Records Portal (CLICK HERE). Every effort will be made to supply the requested information, however some cases under investigation or containing non-conviction data may not be available for release. A response to all requests will be provided within five business days. Call 360-794-6300 for more information.

Applications for Concealed Pistol Licenses (CPL) will be accepted Monday through Friday, 8:00 am to 5:00 pm. View more information on Concealed Pistol Licenses.

The Monroe Police Department provides fingerprinting services for those residing within Monroe City limits only.  Fingerprinting is by appointment only on Thursdays between the hours of 2:00 p.m. and 4:00 p.m., with the last appointment occurring at 3:45 p.m.  Call 360-794-6300 or email police@monroewa.gov to make an appointment. View more information on fingerprinting services.

You must return the ticket either in person or by mail to the Monroe Municipal Court with a check or money order, payable to the City of Monroe. Credit card payments are accepted in person or by telephone (with a small service fee). Cash payments can only be accepted in person at the municipal court front counter during business hours.

Monroe City Hall 806 West Main St. Monroe, WA 98272 Phone: 360-863-4548 Fax: 360-794-4007

The Monroe Municipal Court is open during regular business hours, Monday through Friday, from 8:30 am to 4:30 pm, excluding legal holidays.

We want to hear about your experience with the Monroe Police Department.

What did we do well? What can we do better? Whether you want to compliment an outstanding officer or employee or provide feedback about a disappointment, all of your comments are welcomed and valued.

You may contact us in person, by telephone, or written correspondence including email: Monroe Police Department 818 W. Main St. Monroe, WA 98272 Phone: 360-794-6300 Email

Unused or expired medications can be disposed of at the Monroe Police Department or at any of the following locations in Monroe:

Credena Health Pharmacy Monroe
19200 North Kelsey St
Monroe, WA 98272
(360)794-5555

Safeway Pharmacy
19651 SR 2
Monroe, WA 98272
(360)794-9644

For information on what medication can or cannot be disposed of, please click here.