Human Services

In keeping with the City’s Comprehensive Plan “Imagine Monroe” Vision Statement, Monroe’s Human Services programs ensure a safe place for all, where everyone feels atBelongMonroe_badge_fullcolor home and that they belong. In collaboration with local partners, the City supports programs and offers services to help the community’s most vulnerable youth, adults, and families. Human Services programs include assistance with housing, utilities, food, treatment programs, medical and child care, and social/emotional wellness.

We are fortunate to have dedicated staff, the Community Human Services Advisory Board (CHSAB), community partners, and volunteers who support those in need in our community.


Human Services Annual Report

In February 2025, the City Council was presented the 2024 Human Services Annual Report which features accomplishments and goals, program metrics, and funding of the city’s Human Services Program. Key accomplishments for 2024 include: 

    • Managing over $1.5 million in grants, investing in critical programs for mental health, therapeutic services, and housing assistance in partnership with local nonprofits
    • Allocating $300,000 in City funds for housing and wraparound services which aided 52 families; 32 of whom transitioned to permanent housing
    • Providing $20,000 of additional funding for mental health sessions for underserved individuals and Monroe school district families through Take the Next Step’s Family Resource Center, impacting more than 340 family members in the community
    • Responding to hundreds of requests through our Peer Support and Case Management Specialists, who aid residents with basic needs and connections to services, including helping 77 clients obtain permanent housing
    • Leveraging state funds for emergency housing and rental assistance to permanently house an additional13 households and aiding 33 families with rental assistance

    • Continuing the Mental Health Co-Response and Embedded Social Worker programs that deploy alongside first responders to connect persons experiencing homelessness, behavioral health crises, mental illness, substance abuse, and financial struggles to the resources they need  

Much of this work is in partnership with local and regional human services providers and we are grateful for their continued efforts.

Programs and Services

In response to a 2021 Community Needs Assessment for the City of Monroe and Sky Valley communities, the following programs have evolved to address the top human services needs in Monroe:

  • Community Outreach Teams: Our Homeless Response/Community Outreach Team makes in-person visits to unhoused residents in Monroe who are in need of basic assistance and housing.
  • Mobile Mental Health Program: This program pairs crisis care professionals with first responders who are assisting persons experiencing acute mental or behavioral issues. This program can be reached by dialing 
    9-8-8, the National Suicide and Crisis Line, providing support to people in crisis and/or considering suicide. 
  • Virtual Resource Center: Participants of our Community Court and any Monroe resident are eligible to access social and human service resources such as job training, housing, transportation, family services, substance use treatment, and mental health services through the Virtual Resource Center. Learn more by visiting our Monroe Municipal Court webpage.
  • Emergency Shelter Programs: The City supports cold weather shelters, emergency shelters, and other housing programs. Learn more on our Emergency Shelter Resources webpage.

In addition to these programs and services, the City awards grant funding to not-for-profit organizations dedicated to serving Monroe residents to further support our mission to care for people who are struggling. Requests for proposals/qualifications are posted to our Bids Posting webpage. 

If you or some you care about needs help in finding resources, please connect with our Human Services Program staff and visit our Frequently Asked Questions or Resources and Help webpages. Should you need information produced by the City regarding its Human Services Program translated to a language other than English, please contact staff.