DOXO.com bill paying service NOT affiliated with the City of Monroe
It has come to our attention that when doing an internet search to pay your City of Monroe utility bill, one of the first results listed is a company called DOXO. Be advised that DOXO is not affiliated with the City of Monroe. It appears that when DOXO takes your payment, they then mail a check to the City. This causes a delay between when you pay and when you are credited for the payment. Depending on the delay, this may cause you to incur late fees and/or possibly have your water shut off.
The City recognizes that you have a number of options on how you can pay your utility bill. If you choose to pay a fee based service such as DOXO, be advised that you will need to allow enough time for mailing purposes, similar to if you use your bank’s bill paying service.
If you would like to make your payment by credit card online, our web site address is www.monroewa.gov/pay. This site is the City’s official on-line payment portal and the service is free. Be sure to double check the web address of any payment site you use for the correct address before entering your credit card number. If you prefer, you can also pay by phone by calling 360-794-7400. We do charge a $7.00 fee to take credit cards by phone.